Commonly misused business metaphors
I keep hearing people misuse metaphors, or say them incorrectly. Here’s a list of them.
I’m considering building a website that lists metaphors and their correct use. In the meanwhile, this blog post will have to do.read more
Years ago a co-worker noticed something about our company’s disability policy.read more
I no longer answer customer support surveys
I no longer fill out customer support surveys.read more
Fake panic: How to get customer support to listen
Do you WANT to get paid?read more
Lauren Gunderson's advice to actors
When I read this acting advice by Lauren Gunderson it dawned on me how powerful it would be if every tech conference speaker applied it to their talks. Change her word “scene” to “slide” (or section) and it mostly fits.read more
Which option to pick?
If you have zero knowledge and need to make a decision, here’s some advice.read more
On requiring experienced presenters to rehearse
There’s a small controversy brewing behind the scenes at conferences because of this trend to require speakers to rehearse their talk via video conference prior to the event.read more
Communicating Using the Numbers 1, 2, 3, and more
The human brain reacts differently to lists of different sizes. When we align what we say with what the human brain expects, we are more effective communicators.read more
How to encourage people to ask questions
One cool trick to get an audience to ask more questions: Silence inspires questions.
When you ask “Any questions?” be silent for least 10 seconds for someone to speak up. 15 seconds is better.read more